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Putting Customers In The Front

HM Revenue and Customs recent failure in the handling of its customers calls reaffirms the need for businesses to regularly put customer service at its forefront. According to the members of the Public Accounts Committee, HMRC was accused of not responding to 50% of its customers phone calls against its target of 80%.  Learning from their demise, […]

Get More Out Of Tweeting On Twitter

Get More Out Of Tweeting On Twitter

Tweeting bland corporate messages will result in you been unfollowed before you realise it. Twitter has an average of 100 million users and 500 million tweets sent each day globally, so there is huge potential for businesses to connect with existing and new customers. By simply tweeting an engaging content to your ideal target market can increase the number of […]